F.A.Q. memopet

Questions about the NFC technology

No, you don’t need our app to read the nfc. 

It works with the nfc antenna on your mobile phone, so when you read the nfc you will see a pop up asking you to open the browser, taking you the dedicated webpage contents. 

So you don’t need our app at all to read the nfc, but only a mobile phone with nfc integrated and memopet will open your browser with a simple tap. 

To “tap” means to touch the logo of the collar/leash with your smartphone (where the nfc antenna is) 

No, if your phone doesn’t have the nfc antenna you can’t read the memopet tag. 

There is nothing to do, memopet can’t be read.

Every iphone from model 7 to the last one (12) got the nfc antenna inside. The antenna always work in background and doesn’t need to be turned on. 

The iphones between model 7 to model 10 need to download our memopetid app because they don’t have a nfc reader integrated. 

So by downloading our app and using the button on the lower part of the screen “nfc reader” you can easily read the nfc on memopet collection. 

Iphones model xr, xs, se and 12 don’t need to use our app to read the nfc tag, because they already have an nfc reader onboard. 

The antenna on iphones is on the top up of the phone edge. So when you are tapping you need to touch that top edge of your device against the memopet pictograph 

If you are an android user, you have to “turn on” the nfc antenna. 

It’s easy as going on the rapid buttons of android and pushing the nfc image that turns on (just like for bluetooth or wifi buttons) 

On every android phones the nfc antenna is usually on the back part of phone around the camera zone…you need to try slowly to find the exact point where it works in order to open the browser to access the dedicated pages 

Yes, metal objects such as metal plates that stick on the phones cover,  as part of magnetic car phone holder, completely inhibits the use of the nfc antenna. 

So we strongly recommend you to remove the cover or the metal plates when using the nfc. 

Questions about memopet experience and contents

The app enable you as the pets owner to manage all your pets and the contents connected with them. 

In fact the first button on the app is to enter your pets. 

You can enter one or as many pet you have.  Any pet will have a single card with different tabs (profile, health, diet, appointments), defining a complete “passport”, always available on collars and harnesses with a simple tap. 

The second button on the app is to enable the connection between your pets and memopet products. Once you buy a memopet product you can easily connect your pet with that product only tapping on it with your phone, using this button on the memopetid app. 

For security reasons you have to wait 4 hours to confirm again the connection with the second tap 

You have always available with you, and other people involved with the pets (family , veterinarian, pet shop people…) All the important informations about your pets, like health, diet , appointments informations. 

 

You can qualify the time with your dog having a register of the activities done together. Currently we are recording informations about the time spent on walking around with your dog.  Very soon (at most first months of 2021) we are enlarging the tracking to the walked distance, enriching the entire experience. 

No you can’t. Any collar/harness/leash can work with one dog at a time. 

Yes, at the moment you can manage the informations about the dog as you want. Accessing  datas on the memopetid app means that you can change datas about a previous dog with a new one, or modify the original datas with updated ones. 

Yes of course, you can connect more memopet products with a single pet, because they will work separately giving you informations as you set the datas from memopetid app. 

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IT'S NOT A GPS DEVICE

I nostri accessori non sono dotati di antenna GPS per la localizzazione, non necessitano di batterie, sono resistenti all’acqua e non emettono onde elettromagnetiche.

NFC READY

NFC è una tecnologia per la comunicazione a corto raggio che trova la sua applicazione in un gran numero di attività e app ed è contenuta in tutti gli smartphone di ultima generazione.

PELOSTOP

PELOSTOP è il tessuto tecnico studiato e progettato da MyFamily per evitare l’attaccamento del pelo alla pettorina