No, you don’t need our app to read the nfc. 

It works with the nfc antenna on your mobile phone, so when you read the nfc you will see a pop up asking you to open the browser, taking you the dedicated webpage contents. 

So you don’t need our app at all to read the nfc, but only a mobile phone with nfc integrated and memopet will open your browser with a simple tap. 

To “tap” means to touch the logo of the collar/leash with your smartphone (where the nfc antenna is) 

No, if your phone doesn’t have the nfc antenna you can’t read the memopet tag. 

There is nothing to do, memopet can’t be read.

Every iphone from model 7 to the last one (12) got the nfc antenna inside. The antenna always work in background and doesn’t need to be turned on. 

The iphones between model 7 to model 10 need to download our memopetid app because they don’t have a nfc reader integrated. 

So by downloading our app and using the button on the lower part of the screen “nfc reader” you can easily read the nfc on memopet collection. 

Iphones model xr, xs, se and 12 don’t need to use our app to read the nfc tag, because they already have an nfc reader onboard. 

The antenna on iphones is on the top up of the phone edge. So when you are tapping you need to touch that top edge of your device against the memopet pictograph 

If you are an android user, you have to “turn on” the nfc antenna. 

It’s easy as going on the rapid buttons of android and pushing the nfc image that turns on (just like for bluetooth or wifi buttons) 

On every android phones the nfc antenna is usually on the back part of phone around the camera zone…you need to try slowly to find the exact point where it works in order to open the browser to access the dedicated pages 

Yes, metal objects such as metal plates that stick on the phones cover,  as part of magnetic car phone holder, completely inhibits the use of the nfc antenna. 

So we strongly recommend you to remove the cover or the metal plates when using the nfc.