What problem have you encountered?

When you open the app for the first time, the page you see is the login page. Click on “Create a memopet account” and enter the required information.
If the problem persists, close the application (making sure you don’t leave it running on background) and try again.
If you think you already have a memopet account but you can’t remember your credentials, try entering your email address and then click on “Forgot your password?”.
 
REMEMBER: keep the app up to date with the latest version available.

Close the app making sure you haven’t left it running in the background and try logging in again. If you don’t remember your password, click on “Forgot your password?”. If you have set up a PIN and don’t remember the code, click on “Forgot your PIN?”.

REMEMBER: your previous PIN and Face ID will be deleted. You will be able to set them up again in the following steps.

Visit the Video section and watch “How to pair a product”.
Or follow these steps:
 
BEFORE YOU START
· Keep your memopet accessory close by (collar, leash or harness. If you have an ID tag, visit the “Do you have an ID tag?” section).
· Make sure your smartphone is NFC-enabled:
iOS: Compatible models starting from iPhone 7 – Android: Check for its presence by searching for “NFC” in the settings and, if necessary, activate it. If you can’t find it, the device may not be compatible, but you can still use the app. REMEMBER: the app is completely free.
· If you have set the text size to “large”, reduce it to make sure you see all the buttons on the screen.
· Remove any cover or other cases from your smartphone.
 
LET’S START
· When you open the app, you will be on your pet’s profile. If you have more than one, go to the profile of the pet you want to associate with the memopet accessory (Settings – My pets).
· Click on “Add Accessory” in the Home section.
· Select the accessory you are pairing.
· Scan the accessory using NFC: place the back of your smartphone on the memopet product logo placed on the buckle. Try different angles: at the camera height, towards the center of the phone, or by making circular movements, the right angle changes depending on the model of your smartphone.
REMEMBER: remove the phone cover, if you have one.
· Select the color of the accessory.
· Confirm the pairing.
· Wait 1 hour for the pairing to be confirmed.
· After 1 hour, go back to the app (if you have notifications enabled, one will appear when the product is ready). In the Home section, click on “Accessory activation”. Repeat the pairing step via NFC to confirm the pairing.
 
If the problem persists even after following all of the steps above, try using a friend’s smartphone and logging in with your credentials. After pairing the products, your friend can then uninstall the app and you should be able to see the memopet accessories in your profile.

The MyFamily ID tag is not a memopet accessory, so it is not included in the list of products to pair with the app. Compatible products with the app are collars, leashes and harnesses that have the NFC chip and belong exclusively to the memopet line. The ID tag does not have the NFC chip.

REMEMBER: the app is entirely free, so you can take advantage of all its features.

The memopet app allows you to have your pet’s health and personal information always at your fingertips. You can enter information such as: microchip number, passport number, allergies, medicines and medical records. With the latest version of the app, you can also add files from your phone’s archive directly to the “Documents” section (if you delete a file from your phone’s archive, it will still remain on the app).
There is also an agenda to remind you about deadlines, vaccinations, allergies, feeding and much more. Finally, you can track the walks you do together, with a statistical report to take a look at how much time you spent outside.
Set your goals and memopet will follow your progresses!
 
The memopet line accessories are collars, leashes and harnesses. If paired with the app, they can become real medical diaries.
Bring your smartphone close to the memopet logo on the memopet accessory’s buckle et voilà!
Thanks to NFC technology, you can consult the information or start an activity even without opening the app.
 
With NFC, by bringing your smartphone close to the collar or harness, you can view the information you have saved. Meanwhile, by bringing it closer to the leash, you can start timing your walks.
 
Use it with family, friends, or even the vet.
Sometimes it happens that you have to leave your pet with a friend and with the memopet accessories, all his documents, food habits, appointments, etc. will always be with him. REMEMBER: make the data you want to show visible in the “Data visibility” section.
 
For your friends, the data will also be accessible without the app. For all of you, thanks to the NFC chip, it will be enough to bring your phone close to the memopet logo on the accessory to have your four-legged friend’s data at your fingertips. They can only view it, while only you can modify the data in the app!
 
REMEMBER: you can also use the app without memopet accessories. You can enter and consult information and appointments and you can start an activity directly in the dedicated sections.
 
The NFC chip is not necessary to use the app. It is necessary if you want to access the information by bringing your phone close to the logo on the accessory or if your friends want to consult the data you have entered. With memopet, everything is smarter!
 
REMEMBER: you have a two-year warranty on your memopet accessories and on each MyFamily product.

If you still need help, write to social@myfamily.it describing the problem in detail, indicating the model of your smartphone, your memopet accessories, if you have them, and attaching screenshots. Our staff will be ready to assist you!

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IT'S NOT A GPS DEVICE

I nostri accessori non sono dotati di antenna GPS per la localizzazione, non necessitano di batterie, sono resistenti all’acqua e non emettono onde elettromagnetiche.

NFC READY

NFC è una tecnologia per la comunicazione a corto raggio che trova la sua applicazione in un gran numero di attività e app ed è contenuta in tutti gli smartphone di ultima generazione.

PELOSTOP

PELOSTOP è il tessuto tecnico studiato e progettato da MyFamily per evitare l’attaccamento del pelo alla pettorina